Customer Service

Shipping & Delivery
Shipping is provided depending on size of order by either Frieght Truck or Delivery Vehicle such as UPS, Fedex or USPS. Product is shipped out as soon as possible by our warehouse. Shipping transit time may very depending on Availability, distance from delivery terminal and production schedule. We do our very best to keep you informed on your products location as the product is shipped out and is in transit so that we may schedule the delivery on a day and time that you will be available to receive your product. Some delivery services require signature. Please note that Free shipping of any product does not qualify for any special needs, and a quote will be provided and must be paid for before product leaves the loading dock for any special needs you may require. Due to the fluxuation in fuel rates, some additional shipping fees may apply to your order - If that is so, Port City Sound & Security will contact you and make you aware of this before charging you and give you the option to forfeit the order or procede with processing of the additional funds.
Privacy & Security
Privacy is our #1 priority at Port City Sound & Security - We do not use your information without your consent for anything beyond what is needed to make sure your product arrives to you on time. Port City reserves the right to use email addresses for newsletters which can be unsubscribed.
Returns & Replacements
Returns and replacements are welcome at Port City- Customer will be responsible for shipping cost back to the manufacturer and restocking fees associated with the product. Each manufacturer has different fees and we will make you aware of what that total cost will be before the return authorization is processed. Please do not refuse any shipments or return any product without first contacting Port City to receive a Return Authorization number. We will not be able to process an order that has not gone through the process quickly due to high volume without the proper procedure being followed. So please call us before returning product. All products are subject to manufacturer restrictions on returns & replacements, no products are to be returned to Port City Sound & Security per Manufacturer regulations.
Ordering
Ordering is available online on our website, by phone, or by email. Please note we accept all major credit cards. Orders placed by email must be verified by phone to confirm credit information.
Payment, Pricing & Promotions
We accept all major forms of payment including Visa, Master Card, Discover and Amex.  
Updating Account Information
If you must change your information such as ship to address after the order has been processed, please call as soon as you are aware the change is needed. Some fees may apply if a change of address is made as fedex, ups and all major trucking lines charge for in transit changes.